When can you upgrade to a different package?

You can upgrade to a different package at any time before an objection is issued for your trademark. Once an objection is received, an upgrade option is no longer available. It’s similar to insurance: you can buy insurance at any time before you have a claim; once you have a claim, you can no longer buy insurance.

How can you upgrade?

You can go to our respective country page and buy an upgrade (shown below on each country page). Alternatively, send us an email or call us at 226.246.2979 saying you wish to upgrade and we’ll send you a manual invoice.

Do you have to upgrade your package?

No, you don’t need to. It’s purely your decision. In some instances, we may recommend to upgrade.

When consider upgrading?

Please consider upgrading to BELLS AND WHISTLES package once you receive comprehensive search results with our report. We only recommend upgrading to BELLS AND WHISTLES package if we find some similar trademarks that may be an obstacle during the registration process. If we recommend to upgrade, most likely there will be an objection and we’ll need to submit an argument against it. So the BELLS AND WHISTLES package will be a cheaper option for you after all.

In addition, if you decided to include multiple classes in your trademark application, consider upgrading to BELLS AND WHISTLES Package as it includes unlimited classes.

In the US, Canada, Australia and China, we always recommend to buy at least an ALL IN package as minor objections are very common. In addition, in the US a statement of use may be required (included in the ALL IN package but not included in the SAIL THROUGH package). Consider upgrading to the ALL IN Package if you bought SAIL THROUGH Package for US, Canada, Australia and China.

Finally, if you want re-filing guarantee peace of mind, consider upgrading to either the ALL IN or BELLS AND WHISTLES package.

Remember to upgrade before an objection of any type is issued or it will be too late. Of course, we’ll still handle objections for you but we’ll provide a flat fee quote to deal with it.

Can you downgrade a package?

Downgrades are only allowed within 48 hours after the purchase of a trademark package.

Each of our packages comes with an “I Changed My Mind” guarantee.

If you have decided to become our client and changed your mind, a full refund will be offered within the first 48 hours (provided we haven’t started working on your application).

We also issue a full refund if your trademark turns out to be unregistrable once we conduct a comprehensive search.

Please note that we cannot issue refunds if you simply changed your mind after we already started working on your application or if more than 48 hours have passed after the purchase.

We accept payments by credit cards, Payoneer, Transferwise and regular bank transfers in USD, CAD, GBP or EUROS.

While our main business model is to offer flat-fee registration packages that take care of the registration process from start to finish, we can also help you if you filed your trademark application yourself or through another company. So if you received an objection or need help with your trademark application that’s already filed, we can help too!

We can help you with:

• office action responses (administrative and substantive)
• statements of use / declarations of use
• trademark assignments
• changes of name, changes of address
• trademark renewals
• affidavits of use (after registration)
• oppositions
• co-existence agreements

We cannot help you with:

• litigation
• complex oppositions

If you are not sure if we can help you, ask us.

Once you have submitted a search request and we confirmed it, we need about two business days to have the search results and search report ready. If you need it faster than that, please indicate and we’ll do our best to accommodate your request.

Once you have purchased a trademark registration package from our website or paid our invoice, we will get back to you within two business days (either asking for additional information or preparing a trademark application for your review).

Once your trademark application has been finalized and you approved it for filing, we will aim to submit it within two business days or less.

Once we received news from the relevant Trademarks Office, we try to report simple updates within one week. If it’s a substantive refusal, we may take as long as two-three weeks to report as we often do some preliminary research to provide guidance and suggestions how to overcome the refusal.

While our “BELLS AND WHISTLES” package may seem like an initially steep investment, the benefits it provides end up paying long-term dividends to those who are serious about the protection of their trademarks!

This package comes with some cool bonuses that you don’t get with the “ALL IN” package:

• If your trademark is refused by the Trademark Office, you get free re-filing through the “ALL IN” package (an average of $875 value). All our professional fees are waived.

• If your address changes, we’ll update it with the Trademarks Office (a $100 value).

• If you decide to transfer your trademark to another company or person, we’ll record one trademark assignment for free (a $300 value). You’ll only pay the government fee.

• If you think you may need the writing of a cease-and-desist letter, we’ll write one for you, signed by an attorney (a $500 value).

• This package comes with unlimited consultations with us about your trademark (an average value of $500).

• Perhaps most importantly, the “BELLS AND WHISTLES” package includes responses to substantive objections, including confusion and descriptive objections, which can be very frustrating in getting your trademark(s) registered!

Confusion objections occur often enough that it’s worth an explanation:

The difference between the “ALL IN” and “BELLS AND WHISTLES” package is $420. Sounds like a lot. But if a confusion objection has been issued with the former package, the hourly rate of addressing this objection, combined with other legal fees, always exceeds this amount. In fact, the savings become apparent with even one “office action” issued by the Trademark Office. This doesn’t include instances in which multiple objections have issued, which happen more often than you might realize!

With the “BELLS AND WHISTLES” package, your fees are set from the get-go; you’ll know that you won’t need to pay a dime extra, regardless of how many times we have to respond to objections. And finally, if we do get a refusal, we’ll re-file your trademark through our “ALL IN” Package. And even if we don’t get any confusion objections, the added bonuses above still make this package the best deal for your investment.

Our “BELLS AND WHISTLES” package can be compared to good insurance. You won’t know if you need to make a claim, especially one resulting from a frustrating confusion objection. But if you do, then you’re covered!