A lot of Amazon sellers contact us because their listings have been hijacked by another seller. They are generating lower revenue than before and the quality of the product is questioned by the users in the reviews. Their product ranks are getting down because someone else is providing the same product at a lower price. This is a very complicated situation because the businesses invest so much time and money to create a product, to obtain good reviews and to promote it. The new sellers on the Amazon platform are afraid because of the hijackers.
There are ways how you can prevent others from hijacking your Amazon listing. There are also various methods of how you can hijacker removal from your Amazon listing.
In short, there are 3 ways to remove hijackers:
- Deal directly with Amazon through their support center (not always effective and time-consuming as you often need to do a test buy);
- Legal way through cease and desist letters and often with an attorney representation (can be expensive and also not always effective);
- Other ways, when you know somebody in Amazon who can help your case (quick and effective, but you need to have connections) or through software.
How can we help you? We use a variation of methods 2 and 3 to give you the quickest result. We can also help you to optimize & hijacker removal from your Amazon listing.
Is your Amazon account suspended? Do you need your listing or your account reinstated? We can help with that too.
Please contact us for a custom quote. We are no longer able to offer one flat fee as each situation is different so we’ll need to look at your case before telling you if we can help and how much it will cost.
We work with trusted professionals who can help you with your Amazon listing optimization, Amazon suspensions, and hijacker removal from your Amazon listing issues. Our service is guaranteed.
- Get a trademark and be brand registered in the US (9-12 months)*, UK (3.5 months), or Germany (less than 1 month with accelerated examination).
Note: A UK or German registered trademark will remove hijacker removal from your Amazon listing with our help.
- *Apply for Amazon Brand Registry through your US-filed trademark immediately after filing: https://sell.amazon.com/brand-registry/.
- Apply for the Amazon Brand Incubator program. They will remove all hijackers within 60 days of joining the program. You must be Brand registered to join:Â https://services.amazon.com/brand-incubator.html
- Apply for Amazon transparency program to prevent counterfeit: https://brandservices.amazon.com/transparency
- Join the wait-list for the Amazon Project Zero program allowing brand owners to remove counterfeit listings of their products: https://brandservices.amazon.com/projectzero
- Differentiate your product with unique bundles, unique designs, and unique packaging. This will make it more difficult for hijackers to copy your listing.
- Have your brand logo clearly evident on your listing and on your listing photographs showing the products.
- Create a website with your brand name in the URL.
- Send cease and desist letters: you can use attorneys if it gets complicated, but they are effective on their own.
- Note the difference between a reseller and a hijacker:
Reseller
A reseller is someone who has purchased your product from you at some point and has decided to sell it on Amazon. While this can be annoying, they are actually selling your real product so it’s ok for them to do this. If you are not brand registered, there is little you can do to have them hijacker removal from your Amazon listing.
Hijacker (piggybacker)
A hijacker or a piggybacker is someone who is trying to sell a fake version of your product and is claiming that it’s the same thing. Sometimes they will try to replicate the packaging to make an exact copy, but other times it will be a totally different product.
Amazon account suspensions
If your Amazon account has been suspended, please contact us to get our flat fee quote.
Our method of helping Amazon sellers includes:
- Reviewing everything the suspended Amazon seller provides to us.
- Working with the seller to identify the best ways the suspended seller can improve their business.
- Constructing a Plan of Action to obtain a quick reinstatement of the suspended seller’s privileges.
The entire process of drafting a plan of action for a suspended Amazon seller is focused on persuasive writing. Our goal is to persuade the person at Amazon to reinstate your selling privileges.
Prices depend on the country. Please check individual country page for exact prices for each package.
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What was before October 7?
Before October 7, Amazon simply needed to see a trademark registration number, trademark name (and logo), country of registration.
Since October 7, the rules have tightened and now in addition to previous requirements, you now need to show a photograph of your product or packaging showing the trademark. Amazon also wants to see ASIN or you can self-report product categories instead of providing an ASIN. Basically, they now want to see the same as you would submit to the US Patent and Trademark Office when submitting a Statement of use.
What does it mean? It means that you need to have physical products in order to be able to take a photo or if this is not possible, you need to ask your manufacturer to take a photo of your product or packaging so that the trademark is clearly visible.
See notice that came out on October 7:
We will get a code from Amazon Brand Registry. Most likely it will come to us as your agent. Once we get it, we will forward it to you. You don’t need to ask us.
Using this code you will be able to enroll to Brand Registry by providing the code back to Amazon. You will need to provide the code to Amazon support (will need to call them or post the code in your brand registry application, if this option is available).
